Retail
Pivot to the future – and transform shopping experiences on every channel – with cloud retail solutions from SAP.
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Retail digital transformation
Retailers face new challenges in the way goods are marketed, bought, fulfilled, delivered, and sold in a highly competitive post-COVID marketplace, but emerging technology innovations are ushering in new opportunities as well. Retailers can leverage technologies, such as cloud, AI, robotics, IoT, and VR/AR, to provide the shopping experiences that delight customers.
Omnichannel retail: commerce everywhere
From in-store digital displays to online marketplaces and pop-up stores, today’s omnichannel retail eliminates the lines between channels. To compete and thrive, retailers must provide seamless shopping experiences that exceed customer expectations.
Customer convenience
Curbside pickup, “buy online pick up in store” (BOPIS), “scan and go,” and “just walk out” options are here to stay, allowing customers to shop and collect goods conveniently. Micro fulfillment centers and partnerships with last-mile companies, such as Uber and Lyft, offer additional customer-pleasing options – all made possible through smart technologies.
Marketing personalization
Understanding changing trends and unique customer preferences is key to the success of every retail business. Powerful retail analytics can shed light on customers’ current and future needs, helping retailers shape their offerings. Personalized marketing and experiences – based on consent and trust – build customer loyalty and, ultimately, profitability.
Sustainable shopping
Today’s consumers want to purchase from companies that demonstrate sustainable business behavior. Fortunately, sustainable business is good business and circular economy principles and zero waste through better planning can make a real difference to the bottom line. Advanced technologies are essential to provide the transparency that is required.
Featured Solutions
CpaBooks Intelligent Returns Management
Offer a seamless, transparent product returns process with AI-assisted routing, dispositioning, and analytics while maximizing margins on returns and reducing carbon emissions.
CpaBooks Commerce Cloud
Create engaging digital storefronts for any device and use AI to deliver hyper-personalized e-commerce experiences, recommendations, and promotions that maximize conversions.
CpaBooks Retail for merchandise management
Transform core processes with Intelligent ERP for the retail industry. Improve in-store operations with real-time insights, drive customer-centric merchandising, and optimize your supply chain.
Retail digital transformation
Retailers face new challenges in the way goods are marketed, bought, fulfilled, delivered, and sold in a highly competitive post-COVID marketplace, but emerging technology innovations are ushering in new opportunities as well. Retailers can leverage technologies, such as cloud, AI, robotics, IoT, and VR/AR, to provide the shopping experiences that delight customers.
Scalable, flexible, and automated revenue models
Monetize subscription and usage-based business models with agile revenue management and recurring billing capabilities, while making the entire process more transparent.
Higher automation with intelligent receivables management
Transform your business with intelligent receivables management solutions that can help you automate processes that optimize the financial value chain.
Native integration with order-to-cash processes
Automate your invoice matching process with new technologies, such as machine learning and robotic process automation, to support less labor-intensive cash collection.
