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Your customers deserve a better experience

CPABOOKS is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.

The customer experience platform across every channel

Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread.

Unify all your customer-facing teams

Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. CPA Books unifies your marketing, sales, and support teams and provides them with the proper toolset so they can do just that.

An AI assistant that learns from every interaction

Work intelligently across all of your teams using Abraham, CPA AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Abraham can help you work smarter.

Anomaly detection

Best time to contact

Zia Dashboard

Take help closer to your customers

Let your customers quickly find answers from your knowledge base, raise tickets, or chat with your support agents right from your website or mobile app with ASAP in CPA BOOKS Plus.

Process automation with Blueprint

Build and automate processes that connect your marketing, sales, and support teams, involve the right people, and ensure compliance from your teams at every step.

Powerful analytics that cuts across every touchpoint

Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide in-depth impact analysis of every potential business decision.

Check out what clients say

Powerful analytics that cuts across every touchpoint

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